Ford Fusion: Customer Assistance / Ordering Additional Owner's Literature. Reporting Safety Defects (U.S. Only). Reporting Safety Defects (Canada Only)

Ford Fusion 2013–2020 Owners Manual / Customer Assistance / Ordering Additional Owner's Literature. Reporting Safety Defects (U.S. Only). Reporting Safety Defects (Canada Only)

Ordering Additional Owner's Literature

To order the publications in this portfolio, contact Helm, Incorporated at:

HELM, INCORPORATED

47911 Halyard Drive

Plymouth, Michigan 48170

Attention: Customer Service

Or to order a free publication catalog, call toll free: 1-800-782-4356

Monday-Friday 8:00 a.m. - 6:00 p.m. EST

Helm, Incorporated can also be reached by their website:

www.helminc.com

(Items in this catalog may be purchased by credit card, check or money order.)

Obtaining a French Owner’s Manual

French Owner’s Manual can be obtained from your authorized dealer or by contacting Helm, Incorporated using the contact information listed previously in this section.

Reporting Safety Defects (U.S. Only)

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company.

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company.

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http:// www.safercar.gov; or write to:

Administrator

1200 New Jersey Avenue, Southeast

Washington, D.C. 20590

You can also obtain other information about motor vehicle safety from http://www.safercar.gov .

Reporting Safety Defects (Canada Only)

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada and Ford of Canada.

Ford Fusion. Ordering Additional Owner's Literature. Reporting Safety Defects (U.S. Only). Reporting Safety Defects (Canada Only)

Utilizing the Mediation/Arbitration Program (Canada Only). Getting Assistance Outside the U.S. and Canada
Utilizing the Mediation/Arbitration Program (Canada Only). For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and th ...

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